Frequently Asked Questions

General Questions

How do I order as a boutique? How do I order as a boutique?

ORDER ONLINE

Once your account is active, you can order online, and the order will be sent to us. Once we enter it into our system, we’ll ship at the requested ship date and contact you if we need to let you know of any
updates.

ORDER WITH YOUR SALES REPRESENTATIVE

Contact your sales representative here.

ORDER DIRECTLY

We are open from 8:30AM-5:00PM PST Monday through Friday, so feel free to call us to place your order.

*PLEASE NOTE: WE ARE ONLY OPEN TO WHOLESALE CUSTOMERS*

How do I order as a regular, non-boutique customer? How do I order as a regular, non-boutique customer?

If you would like to purchase from us as a regular customer, please call or email us and we can find a local or online boutique for you to purchase from.

Are you wholesale only? Are you wholesale only?

Yes, we are a wholesale-only brand.

If you'd like to purchase from us as a regular customer, please contact us and we will direct you to a local or online boutique for you to shop.

Why does my account need to be activated? Why does my account need to be activated?

We are a wholesale-only brand and require account activation as a measure to ensure that our customers are qualified to make wholesale purchases.

We take 1-2 business days to activate your account. Please check your spam if you cannot find your account activation email.

If I'm an existing customer, do I still need an account? If I'm an existing customer, do I still need an account?

If you have purchased previously with Jess & Jane or Weekend by Jess & Jane you will still need to sign up for an account to access our website.

Since you have previously purchased with us and we have verified the status of your business, your account will be activated more quickly than a new customer.

What is the difference between Jess & Jane and Weekend by Jess & Jane? What is the difference between Jess & Jane and Weekend by Jess & Jane?

Weekend by Jess & Jane expands our product offerings with a different dye process and body designs.

New styles of tops and pants that are pigment-dyed in vibrant colors - paired with fun art designs that show playful themes? Yes, please!

Do you offer zip code protection? Do you offer zip code protection?

Yes we do!

We allow one boutique per zipcode, but if you reside in a larger city, we may offer our products to more than one customer in the area at an appropriate distance from each other to keep things fair.

How do I request a physical catalog? How do I request a physical catalog?

Please contact us to request a physical catalog.

Alternatively, you can download a digital PDF of our catalog here.

Shipping & Delivery

How long does shipping and delivery take? How long does shipping and delivery take?

Domestic shipping can take up to 5 business days.

If you would Like an update on the status of your order, please contact us.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated after we have processed your order.

Which shipping service do you use? Which shipping service do you use?

All orders are shipped through UPS.

Do you ship internationally? Do you ship internationally?

Please reach out for more details.